Documentation

Product guides for ComplyNestly customers and their teams.

Troubleshooting

I did not receive the signup confirmation email

What to check when the ComplyNestly account confirmation email is delayed or missing.

ComplyNestly sends account confirmation from the ComplyNestly transactional address on notifications.complynestly.com. It should not look like a generic third-party mailer.

Try these first

  1. 1Wait a minute or two — delivery is usually quick but not always instant.
  2. 2Check Spam, Junk, and any quarantine folder for mail from ComplyNestly.
  3. 3Confirm the email address on the sign-up form was typed correctly.
  4. 4Use resend confirmation from the sign-up or login flow if the product offers it.

Still nothing?

  • Try a different mailbox (for example a work address) in case the first provider is filtering aggressively.
  • Contact ComplyNestly support with the email address you used and the approximate signup time — do not forward confirmation links in public channels.

After you confirm, you continue into company setup and workspace setup (including Smart Setup when available).

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