Over limit and past due
What happens when you exceed a plan limit or a payment fails, and how to resolve it.
Exceeding a plan limit
Going over your employee or location limit — usually after a downgrade or cancellation — never removes anything.
- All existing records stay intact and readable.
- Creating a new employee is blocked.
- Reactivating an archived employee is blocked.
- Existing employees continue to be tracked normally.
Getting back under the limit
- 1Archive employees who have left. Archiving frees capacity because limits count active employees.
- 2Confirm the Active Employees figure on the Dashboard is within your plan.
- 3Alternatively, upgrade to a plan with the capacity you need.
Past-due payments
If a payment fails, resolve it in the Stripe Customer Portal from the Billing page. Update the card or billing details there and retry.
- Retrieve invoices and receipts from the Customer Portal.
- Update the payment method there rather than in ComplyNestly.
- Paid features resume once the subscription is active again.