Action types and priority

The nine action kinds

• Missing required — a required credential type with no matching credential.
• Expired required — a required credential past its expiration date.
• Expiring required — a required credential inside the warning window.
• Credential expired — any tracked credential past its expiration date.
• Credential expiring — any tracked credential inside the warning window.
• No credentials — an employee with no credential records at all.
• Renewal review — a renewal submission awaiting a decision.
• Submission review — a portal submission awaiting a decision.
• Submission rejected — a submission you returned to the employee.

How priority is assigned

Priority is deterministic. The same condition always produces the same tier.

• Critical — missing required, expired required, and credential expired. Also submission review where the related credential has already expired.
• High — renewal review. Also expiring items and submission reviews where the credential is due within seven days.
• Medium — no credentials. Also expiring items due in eight to thirty days, and submission reviews further out.
• Low — submission rejected, and expiring items due beyond thirty days.

Why some items look similar

Expired required and credential expired can both point at the same credential. The first says a requirement is unmet; the second says a tracked record has lapsed. A credential with no requirement behind it produces only the second.